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Customer Success Manager
- Posted 23 May 2024
- LocationUnited States of America
- Job type Permanent
- Discipline Cyber Vendors
- Reference743881
Job description
Trident Search is on the hunt for a passionate and motivated Customer Success Manager to join the ranks of company who are revolutionizing enterprise technology with their exceptional Saas product.
You will use your talents as a Customer Success Manager to help tech teams hoist their business processes.
Responsibilities:
You will use your talents as a Customer Success Manager to help tech teams hoist their business processes.
Responsibilities:
- Manage a specific book of accounts and maintain customer retention, productivity and customer satisfaction with the product.
- Complete business reviews for all accounts, focusing on building trusted relationships with Leadership & Executive Buyers.
- Ensure customers are aware of new features and best practices to allow them optimal use of the product.
- Create Customer Success Plans and collaborate with the Account Management Team to convert at-risk customers to champions.
- Obtain customer feedback and identify areas of product improvement.
- Collaborate with Support & Technical teams to ensure escalations are resolved as quickly as possible.
- 3+ years in a similar Customer Success role.
- Ideally having been part of a SaaS company in a previous role.
- Experience in translating business needs into data & product requirements.
- Strong stakeholder communication and presentation skills.
- Basic understanding of API’s/Web Services and how they function.
- Strong knowledge of complex technology user workflows.
- Fundamental understanding and basic triage ability of HTTP Error Messages.
- Experience in Microsoft Office (PowerPoint, Word, Excel etc) and similar.