CSOC SDM
Meet Our Recruiter
About the Role
Role Overview
We are working with a leading cybersecurity company to recruit a talented Technical Service Delivery Manager. This company provides top-tier, Microsoft-verified Managed Extended Detection & Response (MXDR) services to clients and partners through their UK-based, 24/7/365 Cyber Security Operations Centre (CSOC), utilizing the Microsoft security suite.
If you are passionate about cybersecurity and excel at building strong client relationships, this could be the perfect opportunity for you. In this role, you will help clients enhance their security posture, maximize the benefits of their services, and simplify complex security challenges.
The ideal candidate will have experience in cybersecurity operations, excellent interpersonal skills, and a strong desire to continuously develop and enhance both technical and operational service delivery.
Key Responsibilities
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Manage operational relationships with partners and clients, maintaining consistent communication and providing updates on service performance.
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Investigate and respond to security incidents, security reports, and client concerns, ensuring appropriate follow-up actions to prevent recurrence.
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Support operational teams in resolving issues that arise during service delivery.
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Advocate for clients, ensuring their needs and expectations are met effectively.
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Work with the engineering team to identify and implement technical enhancements to services.
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Serve as a subject matter expert (SME) to improve the quality of service provided to clients.
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Assist with client reporting, including SLA performance, response times, incident investigations, threat intelligence insights, data ingestion billing, and vulnerability management.
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Support the onboarding of new clients, gaining a thorough understanding of their businesses and associated risks while providing guidance during the early stages of engagement.
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Develop technical documentation to support team operations.
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Collaborate with the sales team to facilitate successful contract renewals with existing clients and partners.
Desirable Skills & Experience
While not essential, the following skills and experience would be advantageous:
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Strong understanding of Security Operations Centres (SOCs) and experience with SIEM/SOAR platforms for detecting and responding to cyber threats.
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Knowledge of emerging threats, threat actors, and vulnerabilities.
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Technical expertise in Microsoft security solutions, particularly Azure, Microsoft Sentinel, and Microsoft Defender XDR.
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Familiarity with security frameworks such as MITRE ATT&CK, as well as regulatory compliance standards like ISO27001, NIS2, and Cyber Essentials+.
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Microsoft Security certifications or equivalent practical experience.
If you do not meet all of the above criteria, don’t worry. We are looking for someone with a proactive mindset, a passion for learning, and a commitment to overcoming challenges. If this sounds like you, we encourage you to apply and take the next step in your cybersecurity career!